Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 5 calendar days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.
Items not up to Standard
If the goods you receive are not up to your standards, we ask that you contact us within 3 calendar days of receipt, ideally with photographs.
In extreme circumstances we will request the product be return to us.
We will then offer a replacement product for this event or for another occasion within a 3 month period. If this proves to be unacceptable a full refund will be issued via your original payment method.